Refund & Cancellation Policy

1. Subscription Cancellations

We want enterprise teams to use DucktiDuck because our human learning layer adds measurable value to your AI roadmap—not because of restrictive lock-in clauses:

• Self-Service & Written Notice: You may cancel or request termination of recurring platform access plans at any time by contacting your designated account representative or submitting a request to hello@ducktiduck.tech.
• Billing Period Continuity: Upon notice of cancellation, your team will continue to have full access to contracted teaching interfaces and verified evaluation outputs through the conclusion of your current pre-paid billing cycle.
• No Termination Penalties: We do not assess cancellation fees or unexpected administrative penalties upon subscription termination.

2. Early Access & Evaluation Refunds

Because we are an early-stage startup refining domain-specific teaching workflows, we work closely with our initial customers to ensure high satisfaction:

• 14-Day Evaluation Guarantee: For first-time paid platform subscriptions, if during the initial fourteen (14) days our structured teaching workflows or verification tools do not meet your technical evaluation criteria, you may submit a refund request for a full return of prepaid platform fees for that period.
• Custom Enterprise Agreements: For custom enterprise scopes involving specialized expert recruitment or dedicated engineering integration, refund terms are explicitly defined within the agreed Statement of Work (SOW) or master agreement.

3. Payment Processing & Paddle Merchant Timelines

DucktiDuck partners with established Merchant of Record providers, including Paddle, to handle payment processing securely:

• Once an eligible refund request is approved by our team, we initiate the credit memo immediately through our merchant processing partner.
• Depending on your card issuer or banking institution, funds typically take 5 to 10 business days to reflect in your original payment account. Refunds are always credited back to the original payment instrument used at checkout.

4. Billing Disputes & Support

If you notice an invoice discrepancy or need assistance reviewing an active subscription balance, we ask that you contact our financial team prior to initiating a bank dispute so we can resolve the matter swiftly and transparently. Reach our support team directly at hello@ducktiduck.tech or visit our Contact Page.